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For tour packages: Cancellations made 30 days or more before the departure date receive a full refund. Cancellations made 15-29 days before departure receive a 75% refund. Cancellations made 7-14 days before departure receive a 50% refund. Cancellations made less than 7 days before departure are non-refundable.

For taxi bookings: Cancellations made more than 48 hours before the scheduled pickup time are eligible for a full refund. Cancellations within 24-48 hours will incur a 25% charge. Cancellations less than 24 hours before the scheduled pickup time will incur a 50% charge.

Yes, we specialize in creating customized tour packages tailored to meet your specific requirements, preferences, and budget. Contact our team with your desired destinations, duration, accommodation preferences, and any special interests, and we'll craft a personalized itinerary for you.

We accept various payment methods including credit/debit cards, net banking, UPI, and cash. For tour packages, we typically require a 30% advance payment to confirm the booking, with the balance due before the trip commences. For international clients, we also accept bank transfers.

For Indian nationals, we require a valid government-issued photo ID (Aadhar Card, Voter ID, Passport, or Driving License). For international travelers, a valid passport and visa (if applicable) are necessary. For certain destinations like Spiti Valley and areas near international borders, additional permits may be required, which we can arrange for you.